1. Navigate to refunds, and select "New Refund"

2. Fill in the refund fields

  1. Payment: Choose which payment to partially refund.
  2. Reason: Select the default reason.
  3. Amount: Enter the amount to refund
  4. "Adjust order total": Leave this checked. When checked, the order total will be updated to reflect the refunded amount. For example, an order of $50, with a $20 partial refund, will be updated to $30. This ensures the order payment total remains "Paid". If you plan on adding another payment (e.g. customer would like a different credit card charged, then uncheck this box to keep the order total the same).
  5. Click Save.

3. Click the "Process" button

Process the refund.

Did this answer your question?