1. Navigate to refunds, and select "New Refund"
2. Fill in the refund fields
- Payment: Choose which payment to partially refund.
- Reason: Select the default reason.
- Amount: Enter the amount to refund
- "Adjust order total": Leave this checked. When checked, the order total will be updated to reflect the refunded amount. For example, an order of $50, with a $20 partial refund, will be updated to $30. This ensures the order payment total remains "Paid". If you plan on adding another payment (e.g. customer would like a different credit card charged, then uncheck this box to keep the order total the same).
- Click Save.
3. Click the "Process" button
Process the refund.