Verify contents

Open the box and verify that you've received all your scanners.

Put scanners on power

Set up the charge docks (or power cords) and place all of the scanners on power.

Note: The power adapter for the iPad charge dock is larger than the handheld one.

Important: Verify that all scanners and iOS devices are charging. The Honeywell device will blink green to indicate charging (the blinker is on the top for the handheld unit, and on the bottom right face of the iPad unit). The charging contacts can be finicky. Ensure the scanners are properly seated on the charge dock and charging.

  • Solid green: Fully charged
  • Flashing green: Charging
  • Flashing red: Very low battery, not charging¬†

Log in, and sync the scanners

We may have already pre-logged you in, but if not, you will need your Company Password and PIN #. This is different than your email login and password. To get the password and PIN #, go to your computer, log in to Guest Manager, and click "Apps" from the left hand menu. Your password and PIN # will be listed there.

Sync the scanners

After logging in, the syncing process will start. Wait for it to finish. If you were already logged in, open the Sync Menu by tapping the menu icon, then "Sync Status".

Once the scanners are fully synced (100%), you may take the devices off of Wi-Fi to scan tickets. An active internet connection is preferred in order for scans to sync across all of the scanners. If you're event is very large (i.e. the sync process took awhile), it is recommended to quit and re-open the app to free up memory and improve speed.

Try it out

Download one of your tickets from the computer (PDF), and try scanning a ticket. You can always undo the scan after.

Open your event
From the list of events, select your event. Then tap the icon at the top right (crosshairs) to open the scanner window.

Scan a ticket
Press and hold the trigger on the side of the scanner (iPod / handheld), or the back (iPad / Tablet). A laser light will emit. Point it at the barcode. An audible beep will register a successful scan. Look at the screen to see the scan result.

  • Green: A successful check in
  • Yellow: Ticket already scanned
  • Red: Ticket not found

Keep it simple

For properly configured scanners, your staff should not need to interact with the screen at all. Simply advise them to operate the physical trigger to scan tickets, and watch the screen for the result.

After your event

Congrats! We hope everything went smoothly. It's time to make sure all the scanners have fully synced and uploaded all of the check-ins. To do this, open the main menu on the app, and go to Sync Status. Make sure you are connected to Wi-Fi. Ensure that the status is 100% and all devices say "Needs Sync: 0". 

Open the report from your computer to verify that all the check ins have synced successfully.

Pack up and mail the scanners back

Using the included return label and existing packaging, pack the scanners back up and drop them in the mail to be returned back to us.

Thank you for using Guest Manager! If you have any feedback or comments about your experience, please email them to us at support@guestmanager.com.

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