Uploading and creating tickets in Guest Manager is one of our most commonly used features. Here we will walk you through the various scenarios on how to achieve your desired goal.

Required columns

  • Ticket Type

Sample upload files

Basic tickets with barcode numbers

  • Download Template
  • When using your own barcodes, It is highly recommended to test a real ticket to ensure that the barcode number matches up with the data in the barcode. Sometimes, programs and certain start/stop characters, or leading zeros, that would result in a ticket not found when scanning.

Basic tickets with names, emails, and automatic email delivery

Basic tickets assigned to guests

Tickets with guests and custom fields

Mix and match any of the columns shown in the sample files, or any of the other supported columns listed at the end of this article.

Importing the file

Go to Events > Upcoming and select Tickets from the dropdown arrow next to the Manage button. (Or, use the top right Add menu > and select Import)

From the popup window, choose your file and click Import.

The import will be processed in the background. The status bar will indicate progress. When the import has finished, you will be emailed a brief summary.


Guest fields

  • First Name
  • Last Name
  • Name
  • Email
  • Phone Number
  • Member ID
  • Custom fields

Ticket fields

  • Ticket Type
  • List
  • Ticket Name
  • Ticket Email
  • Barcode: A unique barcode or ticket number to associate to this ticket.
  • Quantity: Defaults to 1. This is how many tickets to create for this guest. Note: Barcode cannot be provided if this column is greater than 1.
  • Expires At
  • Send Email: Specify "Yes" to auto-send an email to the guest containing their ticket as a PDF attachment.
  • Tags: Comma separated list of tags.
  • Custom fields: Any column not recognized will default to a custom field. 

Guest list fields

  • Tags
  • Note
  • Plus
  • Custom fields

Address fields

Addresses are attached to a Guest record.

  • Address
  • City
  • Zip Code
  • State
  • Country
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