Note: Use the Shopify Orders dashboard (not the app) to do refunds and cancellations. 

Refunds

When you issue a refund, be sure to check Restock items if you would like the tickets to be automatically cancelled and re-added to the inventory. If you uncheck Restock items, the tickets will be left as-is (i.e., still valid).

Cancellations

Cancelling an order from the Shopify orders page will automatically delete the corresponding tickets in Guest Manager.

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